Booking Policy:

Please kindly note that we require a standing record of your credit card in order to guarantee your Spa treatment / session reservation.

Cancellation Policy:

6 hrs notice of cancellation must be given for our Spa treatments otherwise a 100% charge will be incurred. Please be aware that late arrivals will not receive an extension to their treatment and full treatment cost will be charged. 24hrs notice of cancellation must be given for any Private Spa Retreats, Rituals, Multiple reservations or use of Gift certificate otherwise a 100% charge will be incurred. Please be aware that late arrivals will not receive an extension to their Retreat or Ritual and full treatment cost will be charged. Gift Certificates are valid for 3 months. Any expired Spa Gift Certificate can be extended by a maximum of two months for an additional 60 TL service fee. All Fitness and Pilates Packages are valid for 6 months from the purchase date.

Check In Policy:

On arrival to our Spa we kindly advise that you bring with you your personal photo identification for check in. This is our Hotel Security Policy for outside guests and must be provided. We kindly advise that you check in to the Spa at least 60 minutes before your treatment time to use our heat experiences including sea water pool & Jacuzzi, Fin sauna, salt inhalation Laconium, ice fountain, Kneipp basisn, adventure shower and relaxation area to prepare and relax ready for your treatment. In case of late arrival; your treatment will be shortened by same time as the delay, out to respect later guests.

Opening Hours:

Spa: Mon – Fri , 7am – 10pm
Spa: Sat – Sun , 8am – 10pm

Spa Treatments are available everyday from 9am - 9pm

Fitness: Mon – Fri, 7am – 10pm
Fitness: Sat – Sun, 8am – 9pm

Pilates - Wellness Centre:

Mon – Fri, 8am – 7pm
Sat - 10am – 2pm
Sun - closed

Health Considerations:

Kindly advise us of any health conditions, allergies or ınjuries that may affect your choice of treatment when making your Spa reservation.

Preparation for your Spa Visit:

On arrival to the Spa, you will be given your personal locker with luxury robe and non-slip poly-carbon slippers which should be worn at all times throughout the Spa. We strongly advise that you do not bring any valuable belongings to the Spa. Hotel Les Ottomans will not accept responsibility for any lost or stolen items in the Spa. Our heat experience areas, including Hammam are unisex and therefore swimming attire must be worn by all guests. Swimming attire is available for purchase at the Spa Reception. Disposable underwear is supplied for your Spa treatments.

Age Requirements:

For the ambience of our Spa and comfort of our guests, children under the age of 14 years old are not allowed to enter the Spa facilities.

Gift Certificate:

Gift certificates are available for all treatments and rituals. Why not treat someone special to the gift of relaxation. Our Spa Reception team will be happy to assist you on your choice and preparation of the voucher.

Please do not hesitate to contact us for any further information and queries.